Privacy Policy

We collect only what we need to run your account, keep our games fair and meet the duties that apply to a licensed gambling operator. Most of it comes from you. Some is generated automatically as you use the site, and some reaches us from the partners named later in this policy.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address, mobile number, username and a protected form of your password.
• Your marketing preferences and the limits, reminders and time-outs set on your account.

Identity and verification documents

• Copies of photographic identity documents and proof of address.
• Proof of the payment method you use and, where we must ask for it, proof of source of funds.
• The outcome of the checks our verification partners carry out for us.

Transactions and gambling activity

• Deposits, withdrawals and pending payments, as shown to you in the cashier.
• Bets placed, games played, session lengths and account balances.
• Bonus history, any outstanding wagering, and any limits or self-exclusion on the account.

Device and usage data

• Your IP address and the country you connect from.
• Device type, operating system, browser and screen settings.
• Pages viewed, time spent on them, and records of e-mails and live chat with our team.

Every use below has a defined purpose. We do not put your data to an unrelated use without telling you first.

1. To run your account. Registering you, holding your balance, processing deposits and withdrawals, applying bonuses and answering your questions.
2. To verify age and identity. Confirming that you are 18 or over and that you are who you say you are, at sign-up and during the life of the account.
3. To prevent fraud and money laundering. Checking payments, spotting duplicate or suspicious accounts and meeting the anti-money-laundering duties that apply to us.
4. To meet our legal and licensing duties. Keeping the records a gaming licence requires, watching for signs of gambling harm and answering lawful requests from the authorities.
5. To keep the site secure and working. Diagnosing faults, protecting against attack and measuring how our pages perform.
6. To send offers you asked for. Where you have opted in, sending promotions and other marketing by the channels you chose.

Data protection law requires a legal basis for each use of your data. In plain words, these are the bases we rely on.

Where we rely on legitimate interests, you can ask us to explain the balance we struck and object to that use. Where we rely on consent, withdrawing it does not affect anything done while the consent was in place.

We do not sell your personal data. We share it only with the parties below, only as far as each one needs it, and under contracts that require them to protect it.

• Payment providers and banks, so deposits and withdrawals can be made and a disputed payment can be traced.
• Identity-verification and fraud-prevention partners, who confirm your age, address and documents and flag patterns that suggest fraud.
• Technology suppliers who host the site, deliver our games, store records securely or send the messages you opted into, acting only on our instructions.
• Regulators, law enforcement and other public bodies, where the law requires or permits disclosure, including anti-money-laundering reporting.
• Professional advisers and auditors, where they need access to give us legal, accounting or compliance advice.
• Self-exclusion schemes, including GamStop, so that a registered exclusion is honoured before you are allowed to play.

Some of these parties may handle data outside the UK. Where that happens, we use the safeguards data protection law allows, so your data keeps the protection it has here.

We keep your data for as long as you hold an account with us, and then for the period our legal, licensing and anti-money-laundering duties require after the account closes. The exact period depends on the record: verification documents and transaction histories must be held longer than, for example, a chat transcript or a marketing preference.

When a retention period ends we delete the data or strip out anything that identifies you. Where you have self-excluded, we keep enough information to honour that exclusion for its full term and to stop a new account being opened in the meantime, even if you ask us to erase other data.

You hold the rights below over the data we keep about you. They are not absolute: where a legal duty obliges us to retain a record, we will explain why a request cannot be met in full.

• Access - a copy of your data and an explanation of how we use it.
• Correction - inaccurate details put right, such as a misspelled name.
• Erasure - deletion of data we no longer have a reason to keep.
• Restriction - a pause on our use of your data while a query is settled.
• Objection - to any use based on legitimate interests, and to marketing at any time.
• Portability - the data you gave us in a common electronic format.
• Withdrawing consent - switching marketing off in your account settings.

How to use your rights

Write to support@casinofruitychance.co.uk from the e-mail address registered to your account and tell us which right you wish to use, or start the request through the live chat on the site. We may ask you to confirm your identity first, so that we never hand your data to someone else, and we answer within the period data protection law allows. A normal request carries no charge.

Complaints about your data

If you are unhappy with how we have handled your data, tell us and we will look into it. If you remain unhappy, you can complain to the Information Commissioner's Office, the UK data protection authority. Doing so does not affect any other legal remedy open to you.

Cookies

We and our suppliers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you allow it, show you relevant offers. You can set your choices when you first visit and change them afterwards in your browser or in the cookie banner; blocking some cookies will stop parts of the site working. What each type does, and how long it lasts, is set out in our Cookie Policy.