Bonus Terms and Conditions

A bonus is optional. You can play with us without claiming one, and you can decline any offer shown to your account at any time.

These terms apply to all promotional credit we issue, including deposit matches, free spins, free bets, cashback, loyalty rewards and prizes from tournaments or prize draws.

Each offer also carries its own rules, such as the qualifying deposit, the wagering requirement, the games it can be played on and the period you have to use it. Those rules appear in the cashier or next to the promotion itself. Three sets of rules therefore apply to any bonus you hold:

• Our general Terms and Conditions cover your account, your payments and the identity checks we carry out, and they apply to all activity on the site.
• The terms published with the individual offer, as shown in the cashier or the promotions area of the site, set the figures and conditions for that particular promotion.
• These bonus terms settle anything the offer terms do not state.

Bonuses are available to registered players aged 18 or over who hold one account in their own name and live in a country we accept. We hold a gaming licence and check the age, identity and payment details on the accounts we hold, so a bonus and any winnings from it may be held until those checks are complete.

Unless an offer says otherwise, each promotion can be claimed once per person, household, payment method, device and network connection.

1. Sign in and open the promotions area or the cashier.
2. Read the offer terms, including the wagering requirement, qualifying games, maximum stake and expiry period.
3. Opt in, or enter the bonus code shown, before you deposit.
4. Make a qualifying deposit with a payment method held in your own name.
5. Check your balance: the bonus funds or free spins appear once the deposit is credited.

When a bonus will not be credited

• The account is self-excluded, in a time-out, closed or suspended.
• The deposit was made before opting in, or the bonus code was not entered where one is required.
• The deposit was below the qualifying amount shown with the offer, or used a payment method the offer excludes.
• The account holds a duplicate registration, or the payment method is not in the account holder's name.
• The claim comes from a person connected to us, or a close relative of such a person.

If you believe an offer should have been credited and it has not been, contact us through live chat or at support@casinofruitychance.co.uk before you play on, so the position can be sorted out.

Most bonuses carry a wagering requirement: an amount you need to stake before bonus funds and the winnings from them become withdrawable cash. The multiplier, and whether it applies to the bonus alone or to the bonus plus the qualifying deposit, is stated in the offer terms.

Your progress is shown in your account while a bonus is open, so you can see how much wagering remains at any point.

While a wagering requirement is open, a maximum stake per spin, hand or round applies, as set out in the offer terms and in the cashier. Feature buys, bonus purchases and jackpot side bets are often excluded. Stakes placed above the maximum, or on excluded games, may not count towards wagering and can lead to the bonus and its winnings being removed.

Bets that are cancelled, voided or refunded by a game provider do not count towards wagering.

Your cash balance and your bonus balance are held separately. The order in which they are used is shown in the cashier, and only cash can be withdrawn.

Winnings from free spins and free bets are normally credited as bonus funds and carry the wagering requirement set out in the offer terms.

Some promotions cap the amount of bonus winnings that can be converted into cash. Where a cap applies, it is stated with the offer, and anything above it is removed when the bonus completes.

Unused bonus funds and free spins expire at the end of the period shown with the offer. When a bonus expires, the bonus balance and any winnings still attached to it are removed, and your own cash balance is unaffected.

Promotions are intended for ordinary play. Where we find evidence of abuse, we may withhold or remove a bonus and its winnings, and close the account. Examples include:

• Opening or using more than one account, or acting together with other accounts to exploit the same offer.
• Low-risk play that covers most or all outcomes of a game in order to clear a wagering requirement with little or no loss.
• Giving false details at registration, or during the verification checks we carry out on your account.
• Depositing with a payment method that does not belong to you, or reversing a deposit after a bonus has been credited.
• Using software, faults or pricing errors to gain an advantage that would not arise through normal play.

We may change, suspend or end a promotion at any time. A bonus you have already claimed continues under the terms that applied when you claimed it, unless we need to act for legal reasons or because of abuse.

If you disagree with a decision about a bonus, contact live chat or email support@casinofruitychance.co.uk. Your complaint will be looked into and we will explain the outcome.

Safer gambling

Our site is for players aged 18 and over. If an offer is tempting you to stake more than you planned, you can decline it, switch off promotional messages in your account settings, or use the tools in your account:

• Deposit, loss and session limits, which you can set and lower at any time within the limits shown in your account.
• Reality checks, which remind you how long you have been playing, and a time-out, which closes play for a short break of between 24 hours and six weeks.
• Self-exclusion with us, and GamStop to self-exclude across all licensed British gambling sites.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.