Contact Us

You can speak to our support team through the live chat on this site, which is staffed 24/7. If you prefer to write, send an e-mail to support@casinofruitychance.co.uk and we will reply once we have looked at your account.

• Live chat: available from every page of the site, 24/7.
• E-mail: support@casinofruitychance.co.uk, best for questions that need documents or a longer explanation.

Giving us the right details first time saves a round of questions.

1. Your username, so we can find the correct account.
2. The game, bonus or transaction your message is about.
3. The approximate date and time it happened.
4. Any error message you saw, written out or described.

• Account settings and verification: we hold a gaming licence and verify accounts, so we may ask you for documents.
• Deposits, withdrawals and the payment methods shown in the cashier.
• Bonuses, promotions and the terms that apply to them.
• Safer gambling tools, including deposit limits, time-outs and self-exclusion.
• Technical issues with games, logging in or the site itself.

If you are unhappy with something, e-mail support@casinofruitychance.co.uk with Complaint in the subject line and set out what happened. We will acknowledge your message, look into it, and reply once our checks are finished.