Responsible Gaming at Fruity Chance Casino

Gambling should be a form of entertainment with a price attached, not a way to make money or to deal with money worries. Most of the people who play with us stake small amounts and stop when they planned to, and we want it to stay that way. That is why limits, breaks and self-exclusion are built into every account rather than buried out of sight.

Before you deposit, decide what you can comfortably afford to lose and treat that figure as the cost of an evening's entertainment. Money set aside for rent, bills, food or debt repayments is not a gambling budget. If a session goes badly, the odds do not shift in your favour because you are behind, so chasing losses is the quickest way to spend more than you meant to.

• Set a budget before you play, and put it into your account as a deposit limit so the decision is made while you are calm.
• Play only with money you can afford to lose, never with borrowed money or credit.
• Keep gambling as one hobby among several, not the only way you relax.
• Take regular breaks and stop when you reach the time or the amount you set aside.
• Keep your own record of what you spend; your account history lists every deposit, stake and withdrawal.

Our services are for adults aged 18 or over only. We hold a gaming licence and verify the identity and age of every customer before play continues. Our staff are trained to spot signs of harm, and we may contact you, apply limits or close an account where we have concerns about the way an account is being used.

All of the tools below are free, apply to your account with us and can be used whether or not you have had a problem. You will find them together in the responsible gaming area of your account, alongside the limits shown in the cashier.

Deposit, loss and session limits

A deposit limit caps how much you can pay into your account over the period you choose. A loss limit caps the net amount you can lose over a similar period. A session limit ends play once you have been logged in for the length of time you set. You can run all three at the same time, and the tightest one applies.

A new or tighter limit takes effect as soon as you confirm it. Raising or removing a limit is deliberately slower: the request is held for the cooling-off period shown in your account and then needs a second confirmation from you, so a limit cannot be lifted in the middle of a session.

Reality checks

A reality check interrupts play at the interval you choose with an on-screen reminder of how long you have been playing and how your balance has moved. You then decide whether to carry on or to close the game. It is the simplest way to stop an hour from turning into three.

Time-outs, self-exclusion and account closure

A time-out is a short break. Your account is locked to deposits and play for the period you pick from the options in your account, and it reopens automatically at the end. Self-exclusion is a longer and firmer step: we close the account to play, remove you from marketing and block attempts to open a new account in your name. A self-exclusion cannot be shortened or cancelled once it has started, and access is only restored after the period ends and you ask us to restore it.

How to switch a tool on

1. Sign in and open the responsible gaming area of your account.
2. Choose the tool you want: a deposit, loss or session limit, a reality check, a time-out or self-exclusion.
3. Pick the amount or the period from the options shown on screen.
4. Confirm the change. Tighter limits apply immediately and we send written confirmation by e-mail.
5. If you cannot find a tool, or you would rather talk it through, use the live chat on the site or write to support@casinofruitychance.co.uk and we will set it up with you.

Problems rarely start with a single large loss. They usually build through small changes in habit. Go through the questions below honestly and think about the past few months rather than today.

• Do you play for longer or stake more than you intended once a session has started?
• Have you gambled with money meant for bills, rent, food or repayments?
• Have you borrowed money, sold something or used credit in order to keep playing?
• Do you try to win back what you have lost by playing on?
• Do you hide how much you play or lose from family, friends or a partner?
• Do you gamble to escape stress, boredom, loneliness or low mood?
• Has gambling cost you sleep, work, study or time with people who matter to you?
• Do you feel anxious, irritable or restless when you try to cut down or stop?

If you answered yes to more than one of these, treat it seriously. A time-out or a lower deposit limit gives you breathing space today, and the organisations below offer free, confidential help whether or not you decide to stop altogether.

You do not need to be in crisis to contact any of these organisations, and support is available to friends and family as well as to players. None of them charges a fee.

• GambleAware - a charity that commissions and promotes free advice, tools and treatment across Great Britain, and publishes plain guidance on how gambling products work and where to turn for help.
• GamCare - provides free counselling, group work and one-to-one support, in person and online, for anyone affected by gambling, including partners and relatives.
• GamStop - a free self-exclusion scheme: once you register, you are blocked from online gambling sites licensed in Great Britain for the period you choose.
• The National Gambling Helpline - staffed day and night, offering confidential advice, a listening ear and referral into local treatment services.

Many banks and card issuers can also apply a gambling block to your account, and blocking software can stop gambling sites from loading on your devices. If money worries are part of the picture, free debt advice charities can help you deal with those separately.

We verify the age and identity of every customer when an account is opened, and again before a withdrawal where further documents are needed. You must not allow anyone under 18 to use your account, your log-in details or your payment methods, and doing so is a breach of our terms.

Shared computers, phones and tablets are the most common route by which a young person sees a gambling site. Parental control and content-filtering software can block gambling content on a device or across a home network. Options are built into most operating systems, browsers and routers, and dedicated filtering products are widely available.

• Keep your username, password and payment details private.
• Sign out fully when you finish, especially on a shared device.
• Do not let a browser or device remember your log-in or card details if children use it.
• Install filtering or parental control software and set it to block gambling content.
• Keep phones and tablets locked with a PIN, pattern or biometric check.

If you believe someone under 18 has used your account, contact us straight away through the live chat on the site or at support@casinofruitychance.co.uk. We will suspend the account while we look into it and tell you what happens next.